Terms & Conditions
1. Introduction
Welcome to The Cognitive Collective Ltd. These Terms & Conditions (“T&C”) govern your access to and use of our website, services, and any related content (collectively, the “Services”). By using our Services, you agree to comply with and be bound by these T&C. If you do not agree, please do not use our Services.
2. Services Provided
We provide mental health services, including therapy sessions and autism assessments, tailored for neurodiverse individuals. Our services are designed to support mental wellbeing but do not replace medical treatment or emergency care.
3. Eligibility
You must be at least 18 years old to use our services. If you are under 18, a parent or guardian must provide consent.
4. Booking and Payments
Appointments:
Clients must schedule therapy sessions or autism assessments in advance through our website, by email or phone, after which you will receive a booking confirmation email.
Payments:
Payments are required at the time of booking unless otherwise stated. We accept all major cards and Apple Pay. When booking one of our repeat services, sich as psychotherapy sessions, we can send a payment link for bank transfer. We do not accept cash or cheques.
5. No Medical Emergency Services
Our Services are not a substitute for emergency medical care. If you are in crisis or experiencing a medical emergency, please call emergency services or seek immediate medical assistance.
6. Confidentiality & Data Protection
We are committed to protecting your privacy and confidentiality in accordance with applicable data protection laws. For more details, please review our Privacy Policy.
7. Intellectual Property
All content on our website and within our Services, including text, graphics, logos, and materials, is our intellectual property and may not be copied, reproduced, or distributed without our written consent.
8. Modifications to Services
We reserve the right to modify or discontinue our Services at any time without prior notice.
9. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our Services.
10. Cancellation Policy
Autism assessments:
Clients must provide at least 48 hours’ notice to reschedule an appointment.
Due to limited availability and long-waitlists for autism assessments, to cancel an appointment and receive a full refund, we ask for a weeks notice so that we might be able to fill your slot. After this notice period you will be entitled to a 50% refund. Any cancellations or missed appointments within the 48-hour notice period will be charged at the full rate.
For screenings, one-to-one sessions and coaching:
Clients must provide at least 48 hours’ notice to cancel or reschedule an appointment. Any cancellations or missed appointments within the cancellation period will be charged at the full rate.
We understand that that uncontrollable things sometimes happen and this may result in needing to postpone or cancel. In these situations we encourage clients to contact us to discuss the situation.
11. Termination
We reserve the right to terminate or suspend access to our Services at our discretion, with or without notice, for any violation of these T&C.
12. Governing Law
These T&Cs are governed by the laws of the UK, and any disputes shall be resolved in the appropriate courts of the UK.
13. Contact Us
For any questions or concerns regarding these T&C, please contact us at info@thecognitivecollective.co.uk